Quality Assurance policy
1. The service to be provided
Chambers seeks:
- To provide a highly skilled and professional service at all levels to meet the increasing and changing needs of our professional and lay clients.
- To provide the service in appropriate surroundings having regard to all the needs and requirements of the client, and to be approachable and flexible in the provision of that service.
2. The provision of the service
- Providing a range of expertise at all levels of call.
- The continued development of specialist practice groups.
- Provision of advice by telephone, fax, disk or Email if required.
- Return of paperwork within agreed deadlines.
- The maintenance of a comprehensive library.
- Awareness of clients needs.
- Flexibility with location and timing of conferences.
- Facilities to accommodate large conferences.
- Disabled access and toilet facilities.
- Preparedness to travel throughout the circuit and to other circuits.
- Informing clients that some members of Chambers are fluent in Welsh, French, Italian and Spanish.
- Maintenance of an informative web site.
3. Quality Benchmark
In setting the quality standards for Chambers, the following benchmarks and standards have been utilised as the minimum requirement:
- Practice Management for the Bar
- Code of Conduct of the Bar of England and Wales
- Consolidated Regulations
